I signed up for a free three day trial with match.com late one night in response to a notification stating I had an email - I was a free member. I didn't really want to sign up I was just curious and wasn't really paying attention to what I was doing, I had had a few drinks too Anyway, I read the email and I cancelled the service immediately.
However, a few days later, after the three day trial was over, I logged in again and discovered that the service was still active, so I cancelled it again! I then noticed that my bank account had been debited for £77 and I was signed up for six months.
I know a bit about consumer rights so I wrote to them within the normal seven day cooling off period to say I wanted to cancel and wanted my money back. They said that as I had started using the service I couldn't cancel. This is what their policy states:
However, a few days later, after the three day trial was over, I logged in again and discovered that the service was still active, so I cancelled it again! I then noticed that my bank account had been debited for £77 and I was signed up for six months.
I know a bit about consumer rights so I wrote to them within the normal seven day cooling off period to say I wanted to cancel and wanted my money back. They said that as I had started using the service I couldn't cancel. This is what their policy states:
Is Match.com being fair? They say because I read an email after the trial period had ended that I was not entitled to a refund.Article 3. Your right to cancel under the Distance Selling Regulations
This section applies to you only if you are a "consumer" as defined in the Consumer Protection (Distance Selling) Regulations 2000 and resident within the EU. You may cancel your order for the Services by giving us written notice within seven working days of placing your order. Within 30 days of your notice we will provide a refund. However, this right of cancellation does not apply once you have started to use the relevant Services.
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