Hi.
I bought a JTX Fitness Rowing machine on gumtree that is still under warranty. After one month I have problem with computer and a cracking seat track . I wrote an email to the producer and got a reply:
"I'm afraid none of our machines are offered with a transferable warranty, we can supply parts for second hand machines and offer support but any engineer visits or parts would be at cost."
There is nothing about non transferable warranty on their website.
" Our warranties are registered automatically when you buy, there is no admin required or warranty registration forms to fill in. Your warranty is active from the moment you receive your machine and there are no hidden terms or conditions. You can be sure you are completely covered by our comprehensive home-use warranty."
What can I do in this situation. The previous owner bought it from producer on amazon and gave me order number and date of purchase.
I bought a JTX Fitness Rowing machine on gumtree that is still under warranty. After one month I have problem with computer and a cracking seat track . I wrote an email to the producer and got a reply:
"I'm afraid none of our machines are offered with a transferable warranty, we can supply parts for second hand machines and offer support but any engineer visits or parts would be at cost."
There is nothing about non transferable warranty on their website.
" Our warranties are registered automatically when you buy, there is no admin required or warranty registration forms to fill in. Your warranty is active from the moment you receive your machine and there are no hidden terms or conditions. You can be sure you are completely covered by our comprehensive home-use warranty."
What can I do in this situation. The previous owner bought it from producer on amazon and gave me order number and date of purchase.