I am new Orange customer and currently on a small business plan with a monthly 750 mb data allowance and a month contract tariff of £30. Today I have had £997 bank account debited from my bank account. This is my first bill and when i queried the extremely large amount, orange explained that it was for data charges over and above my plan. Orange explained that the data had definitely been used and that they could not provide a break down of how the charges had been occurred. I have not taken my phone abroad and whilst i have apps and use the internet occasionally, I genuinely feel that i could not have used the data that orange are saying that i have. I would like to know where i stand with my rights re this amount, can i contest their figures ?and how can be sure that i will not incur costs that i do not know about in the future. I have a iPhone 4, i have now reset the phone and deactivated all my internet settings to prevent my costs continuing. Can somebody advise on my next move please re Orange?
Many thanks
Dave
Many thanks
Dave