Hi, I'm hoping you can help....I'm having major issues with Orange / ee. I've been a customer for over 10 years and up until July had no issues with their customer service. I went to America in July and about 2 was after returning was contacted by orange to warn me about my bill which was £850. I was shocked as I had bought a bundle prior to travelling and thought this would cover the majority of my costs abroad. I was also careful to keep the phone off for the majority of time. A attempted on numerous times to contact orange to investigate the costs but couldn't get round or was promised a call back from a manager which didn't happen. I pay the undisputed Amount of £50 which left the disputed amount of £800. i tried to escalate a complaint but had to speak to mgr to do this and as they never returned my call I couldn't take it any further. Eventually I could a call saying the fault was at the orange end and it looked like my bundle hadn't applied so I would receive a credit of £800.... I thought that was the end of it...but no....see part 2 of my post!