My 87 year old mother has been a cable TV customer for years and perhaps two years ago, her provider changed from NTL to Virgin Media. This was a 'seamless' transition apparently, mum mother didn't need to do anything, as Virgin Media assured their customers that their service would not be interupted - just improved.
I've just contacted Virgin Media on my mother's behalf to cancel her broadband service as it's no longer required. When they checked the details of my mother's account, they discovered that for some time they had been giving my mother a staff discount by mistake, and that they'd been undercharging her by something like £30 a month. They are now demanding the arrears.
Do they have the right to make my mother pay for their mistake?
I've just contacted Virgin Media on my mother's behalf to cancel her broadband service as it's no longer required. When they checked the details of my mother's account, they discovered that for some time they had been giving my mother a staff discount by mistake, and that they'd been undercharging her by something like £30 a month. They are now demanding the arrears.
Do they have the right to make my mother pay for their mistake?