Hi,
was hoping for some advice regarding a laptop repair with the so called knowhow team, the repair men of the dixons group..pc world ..currys etc
My laptop had been away for repair and was returned with a broken base, so it was taken back for repair, repaired and returned, however when i used it my operating system etc had been wiped/ re-installed. photos gone everything, it started up like a new computer welcoming me for purchasing a advent laptop etc.
Anyway the photos were not important, but the sound was crackling, i ignored this as i was fed up with knowhow service and thought i would get by as it was, then the sound went totally and said i had no sound device installed?, then i tried to print something off and it told me it could not connect to my printer as i had no wsd drive?. also my hard drive situation was 290gb/320gb available it now has only 250gb/290gb available. should i not have my missing gb's back?
So contacted knowhow by email explaining above.
They called me back and apoligized for clearing my hard drive etc as it should not have been done as it was only a cracked base that needed fixing, and that as a result of the hard drive etc being wiped my device drivers would probably need reinstalled to make it work again, i explained i didnt know how to do this, he said i should have back up of my computer, i said i did not, as i wasnt advised to do this, he said they dont advise, i should have known to do it!! So they apoligize then blame me!
Anyway he told me they will not fix it as its a software problem, and i should have the means to fix this myself. I explained i had no computer skills to speak of and that i belived they should right the wrong, he said no way.They will not fix it. End of. Software problem i am not covered. i tried explaining it did not have a software problem when i sent it away, he said it didnt matter, it was a software problem now and i should fix it myself.
Surely this is not right?
I have written back stating that i think under the sales of goods act i am entitled to have my laptop repaired and returned to me free of faults and fit for purpose, i have also sent a letter to ceo sebastian jones. any advice?
Thank you
ALMAL
was hoping for some advice regarding a laptop repair with the so called knowhow team, the repair men of the dixons group..pc world ..currys etc
My laptop had been away for repair and was returned with a broken base, so it was taken back for repair, repaired and returned, however when i used it my operating system etc had been wiped/ re-installed. photos gone everything, it started up like a new computer welcoming me for purchasing a advent laptop etc.
Anyway the photos were not important, but the sound was crackling, i ignored this as i was fed up with knowhow service and thought i would get by as it was, then the sound went totally and said i had no sound device installed?, then i tried to print something off and it told me it could not connect to my printer as i had no wsd drive?. also my hard drive situation was 290gb/320gb available it now has only 250gb/290gb available. should i not have my missing gb's back?
So contacted knowhow by email explaining above.
They called me back and apoligized for clearing my hard drive etc as it should not have been done as it was only a cracked base that needed fixing, and that as a result of the hard drive etc being wiped my device drivers would probably need reinstalled to make it work again, i explained i didnt know how to do this, he said i should have back up of my computer, i said i did not, as i wasnt advised to do this, he said they dont advise, i should have known to do it!! So they apoligize then blame me!
Anyway he told me they will not fix it as its a software problem, and i should have the means to fix this myself. I explained i had no computer skills to speak of and that i belived they should right the wrong, he said no way.They will not fix it. End of. Software problem i am not covered. i tried explaining it did not have a software problem when i sent it away, he said it didnt matter, it was a software problem now and i should fix it myself.
Surely this is not right?
I have written back stating that i think under the sales of goods act i am entitled to have my laptop repaired and returned to me free of faults and fit for purpose, i have also sent a letter to ceo sebastian jones. any advice?
Thank you
ALMAL