Was well miffed at this. I'd managed to miss a couple of payments on my Mastercard by my own carelessness, so decided to set up a standing order to pay £5 a month just in case it happened again.
It worked fine for a while, then next thing I know, I get hit with a missed payment charge and my card is frozen... Turns out my standing order went through one day early, so this particular £5 was credited to the previous month's balance rather than the current one. Result: a 'missed payment'. I've complained but so far the response has been less than satisfactory.
It worked fine for a while, then next thing I know, I get hit with a missed payment charge and my card is frozen... Turns out my standing order went through one day early, so this particular £5 was credited to the previous month's balance rather than the current one. Result: a 'missed payment'. I've complained but so far the response has been less than satisfactory.