Guys
I bought a new Canon 5DMII camera in April this year for £2100, I notice it wasnt focusing correctly so I returned it to Canon via the retailer. I received it back re-calibrated, but now the sound doesnt work at all with the video function.
Am I within my rights to ask for a replacement / money back or do I have to let them send it off to Canon again and get it repaired.
I would rather have a replacement, than my money back to be honest.
Also last question sorry, if they get shirty and say it has to go back, is there a consumer right I can quote, to insist I get a replacement?
Thanks in advance
Phil
I bought a new Canon 5DMII camera in April this year for £2100, I notice it wasnt focusing correctly so I returned it to Canon via the retailer. I received it back re-calibrated, but now the sound doesnt work at all with the video function.
Am I within my rights to ask for a replacement / money back or do I have to let them send it off to Canon again and get it repaired.
I would rather have a replacement, than my money back to be honest.
Also last question sorry, if they get shirty and say it has to go back, is there a consumer right I can quote, to insist I get a replacement?
Thanks in advance
Phil