Hi
I purchased a Smeg oven (SUK62MFX5) and took delivery on 12/08/08. On the 13/08/09 the oven stopped working (lights coming on but, not heating up) I phoned the retailer and they advised me to contact Smeg directly and kindly provided another delivery note amended the date of delivery to 31/08/08 so, it would still be within 12 months warranty.
The problem was a faulty dial and it was repaired under the warranty. Anyway, now the same thing has happened again. I have gone back to Smeg who have advised that if it is the same part it will be replaced free of charge but, if another part I will be charged.
I have looked around on the internet at my 'consumer rights' and have also found other consumers having similar recurring faults with Smeg ovens and am now a bit concerned! I am confused as to where I stand if this problem keeps occuring, I am just meant to keep accepting a repair of the part every time it dies? Obviously, I am concerned I will end up paying for this myself if the next part lasts a little longer than the 12 months! Or, do I have any come back with Smeg or the shop where I purchased the goods?
The oven cost £800 and I would expect it's parts to last a little longer than 12 months!!
Hope someone can help!
Ali
I purchased a Smeg oven (SUK62MFX5) and took delivery on 12/08/08. On the 13/08/09 the oven stopped working (lights coming on but, not heating up) I phoned the retailer and they advised me to contact Smeg directly and kindly provided another delivery note amended the date of delivery to 31/08/08 so, it would still be within 12 months warranty.
The problem was a faulty dial and it was repaired under the warranty. Anyway, now the same thing has happened again. I have gone back to Smeg who have advised that if it is the same part it will be replaced free of charge but, if another part I will be charged.
I have looked around on the internet at my 'consumer rights' and have also found other consumers having similar recurring faults with Smeg ovens and am now a bit concerned! I am confused as to where I stand if this problem keeps occuring, I am just meant to keep accepting a repair of the part every time it dies? Obviously, I am concerned I will end up paying for this myself if the next part lasts a little longer than the 12 months! Or, do I have any come back with Smeg or the shop where I purchased the goods?
The oven cost £800 and I would expect it's parts to last a little longer than 12 months!!
Hope someone can help!
Ali