Mattress - same but different
Hi, I purchased a new mattress the other day and when it was delivered a few days later the quality was nothing like the one in the showroom, it was alot firmer. I returned to the shop and he said there was nothing he could do as it was the same mattress. He offered to give us the one in the showroom and we said we would do this. This has not yet been delivered. Having slept on this I decided I did not want the one in the showroom because of the use it had had so I phoned to tell him and ask for a full refund as there was nothing else in the shop suitable but he has totally refused. Would anyone know what my rights are on this. I am unemployed and have saved ages for this mattress which I need because I have a bad back. I would be really grateful if there is anyone that can help me. I can't use this mattress because it is too hard and I can't afford to replace it. PLEASE HELP. Many thanks. Divella
Hi, I purchased a new mattress the other day and when it was delivered a few days later the quality was nothing like the one in the showroom, it was alot firmer. I returned to the shop and he said there was nothing he could do as it was the same mattress. He offered to give us the one in the showroom and we said we would do this. This has not yet been delivered. Having slept on this I decided I did not want the one in the showroom because of the use it had had so I phoned to tell him and ask for a full refund as there was nothing else in the shop suitable but he has totally refused. Would anyone know what my rights are on this. I am unemployed and have saved ages for this mattress which I need because I have a bad back. I would be really grateful if there is anyone that can help me. I can't use this mattress because it is too hard and I can't afford to replace it. PLEASE HELP. Many thanks. Divella
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