Hi everyone and firstly thanks for taking the time to read this message.
I am new to the forum and it looks like a great place to get tonnes of information.
Anyway, back to the reason for my posting.
Put simply
I bought headphones in April 2011
They failed and were replaced under warrantly in Sept 2011
The replacement headphones have now also failed so I wanted them replaced under warranty
I am being told by the supplier that 'under the sale of good act' the warranty runs from the original purchase and not from when they were replaced.
Is this correct? I've searched the sale of good act and my head almost exploded.
I don't want to go back to the company unless I know my rights (as this is the first time I've had this and they deal with it all day)
Hope someone can help.
Carl
I am new to the forum and it looks like a great place to get tonnes of information.
Anyway, back to the reason for my posting.
Put simply
I bought headphones in April 2011
They failed and were replaced under warrantly in Sept 2011
The replacement headphones have now also failed so I wanted them replaced under warranty
I am being told by the supplier that 'under the sale of good act' the warranty runs from the original purchase and not from when they were replaced.
Is this correct? I've searched the sale of good act and my head almost exploded.
I don't want to go back to the company unless I know my rights (as this is the first time I've had this and they deal with it all day)
Hope someone can help.
Carl