I ordered some parts to make a new computer, I wanted a powerful computer up and running this week as I have some things that need to be done, my laptop is unable to do. Thus I reluctantly ordered even tho a new chip is coming out at the end of this month. This would have been fine if all went smoothly although id rather the new tech for future upgrades.
However there is a detachable part of the motherboard that is clearly damaged although not required. It is a form of expansion card with a clearly damaged micro-resistor.
I called and asked for a replacement product but was told they would only replace the faulty part, fair enough I guess. However having not had much luck with the rest of it and not to keen on the soldering job all over the main board as well, I wanted the lot replaced hopefully quickly! I was told if I sent it back and the main board worked they would charge me redelivery and a testing fee.
As far as I am aware a ‘product’ is everything in the box, you know what you buy? So this doesn’t sound right or fair to me. Can you clear this up for me?
Moving on
I was told I had to work on it more, updating the bios and such before they would consider taking all of it back as a return. I wasn’t to happy but I gave it another going over .. all night yet I was still unable to make the dam thing work stabile.
I was having issues sometimes detecting the keyboard some times not. Also it was not able to detect my SSD or HDDs or they were detected and reported as faulty! All of them using different cables on different ports with different controllers. A bit of digging it seams that this is a problem that pops up with some SSDs and most people returned the SSD probably due to having the board to start with then an SSD as an upgrade.
So ether way if this works or not it is not worth the hassle, life is to short and if I have to send everything back, I might as well just wait till the end of the month when the new chip comes out!
Joys!
So I phoned up told them I would be returning items and that I would follow up the phone call with an email.
I was told all was fine I’m with in the 7 days my rights give me but they would not take back the CPU for the simple reason it had been used thus there is no longer any usable paste on the bottom of the heatsink! Well do you think they would have taken it back if I had a roasted CPU due to not using the dam thing.. duh!
I find this very unfair, are they with in their rights? All someone needs to do is squirt a little cooling past on the bottom of the heatsink, I even said is give them a tube.
I really can’t afford to keep a CPU I’m never going to use.
Can anyone please help me!
Thanks.
**Edit
My email to them was responded to.
With regards to the CPU heatsink paste they gave me this,
“Unless you have agreed that they can, your customers cannot cancel if the order is for:
goods that, by reason of their nature, cannot be returned, for example, where returning the goods is a physical impossibility or goods that cannot be restored to the same physical state they were supplied in, such as nylon tights that become distorted once worn.”
Surely this is a rather grey area, this is not a set of tights the paste can be replaced for a start! If you reverse there logic, then the faulty motherboard is responsible for the removal of the paste. Thus the motherboard has damaged the CPU product, as apparently that specific spurt of goop is vital to its running.
However there is a detachable part of the motherboard that is clearly damaged although not required. It is a form of expansion card with a clearly damaged micro-resistor.
I called and asked for a replacement product but was told they would only replace the faulty part, fair enough I guess. However having not had much luck with the rest of it and not to keen on the soldering job all over the main board as well, I wanted the lot replaced hopefully quickly! I was told if I sent it back and the main board worked they would charge me redelivery and a testing fee.
As far as I am aware a ‘product’ is everything in the box, you know what you buy? So this doesn’t sound right or fair to me. Can you clear this up for me?
Moving on
I was told I had to work on it more, updating the bios and such before they would consider taking all of it back as a return. I wasn’t to happy but I gave it another going over .. all night yet I was still unable to make the dam thing work stabile.
I was having issues sometimes detecting the keyboard some times not. Also it was not able to detect my SSD or HDDs or they were detected and reported as faulty! All of them using different cables on different ports with different controllers. A bit of digging it seams that this is a problem that pops up with some SSDs and most people returned the SSD probably due to having the board to start with then an SSD as an upgrade.
So ether way if this works or not it is not worth the hassle, life is to short and if I have to send everything back, I might as well just wait till the end of the month when the new chip comes out!
Joys!
So I phoned up told them I would be returning items and that I would follow up the phone call with an email.
I was told all was fine I’m with in the 7 days my rights give me but they would not take back the CPU for the simple reason it had been used thus there is no longer any usable paste on the bottom of the heatsink! Well do you think they would have taken it back if I had a roasted CPU due to not using the dam thing.. duh!
I find this very unfair, are they with in their rights? All someone needs to do is squirt a little cooling past on the bottom of the heatsink, I even said is give them a tube.
I really can’t afford to keep a CPU I’m never going to use.
Can anyone please help me!
Thanks.
**Edit
My email to them was responded to.
With regards to the CPU heatsink paste they gave me this,
“Unless you have agreed that they can, your customers cannot cancel if the order is for:
goods that, by reason of their nature, cannot be returned, for example, where returning the goods is a physical impossibility or goods that cannot be restored to the same physical state they were supplied in, such as nylon tights that become distorted once worn.”
Surely this is a rather grey area, this is not a set of tights the paste can be replaced for a start! If you reverse there logic, then the faulty motherboard is responsible for the removal of the paste. Thus the motherboard has damaged the CPU product, as apparently that specific spurt of goop is vital to its running.
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