I was recently transported to a garage by a break-down recovery vehicle after an engine malfunction but have discovered that during the recovery, considerable cosmetic damage was caused to my vehicle.
The recovery operator's certificate has a clause ticked stating that 'any damage caused (during recovery) is not the responsibility of Tinda-Lee or the motoring organisation concerned (AA)'
It being dark and very late when I was recovered, I had not noticed the damage at the time so signed this 'disclaimer' and went on my way.
Can the recovery organisation now legitimately hide behind this clause?
This is the first time in 25 years of motoring that I've had to be recovered from the roadside and it has certainly left me with a bad impression of the service offered.
Since we pay these organisations good money to help stranded motorists in this way, does it not behove them to ensure that our vehicles are treated with the utmost respect and to avoid any further damage to them whilst in their care?
Your advice in this situation would be most welcome since I now not only face considerable cost to repair my engine, but must also now have bodywork repairs carried out that shouldn't have been required were it not for the 'ham-fisted' nature of the recovery.
The recovery operator's certificate has a clause ticked stating that 'any damage caused (during recovery) is not the responsibility of Tinda-Lee or the motoring organisation concerned (AA)'
It being dark and very late when I was recovered, I had not noticed the damage at the time so signed this 'disclaimer' and went on my way.
Can the recovery organisation now legitimately hide behind this clause?
This is the first time in 25 years of motoring that I've had to be recovered from the roadside and it has certainly left me with a bad impression of the service offered.
Since we pay these organisations good money to help stranded motorists in this way, does it not behove them to ensure that our vehicles are treated with the utmost respect and to avoid any further damage to them whilst in their care?
Your advice in this situation would be most welcome since I now not only face considerable cost to repair my engine, but must also now have bodywork repairs carried out that shouldn't have been required were it not for the 'ham-fisted' nature of the recovery.