Posting on my 85 year old mother's behalf. Could do with a bit of help and advice please.
Mum just paid a small fortune to have re-roofing done on garage and front of house as every time it rained the rain was coming in. Only been 7 months since job was completed and already rain is coming in again!! We contacted the roofer who came round today. He just ridiculed us even though water was clear to see and claimed that roofing work was spot on and not roof causing damage but brickwork! This was despite the fact that towels are all along the window bottom and adjacent wall is an internal one (into lounge) not even outside wall. He must think we came down in last shower! 25 Year Guarantee that he mentions when he gives quotes isn't worth the paper it's printed on! What recourse do we have please? Any advice would be much appreciated.
Mum just paid a small fortune to have re-roofing done on garage and front of house as every time it rained the rain was coming in. Only been 7 months since job was completed and already rain is coming in again!! We contacted the roofer who came round today. He just ridiculed us even though water was clear to see and claimed that roofing work was spot on and not roof causing damage but brickwork! This was despite the fact that towels are all along the window bottom and adjacent wall is an internal one (into lounge) not even outside wall. He must think we came down in last shower! 25 Year Guarantee that he mentions when he gives quotes isn't worth the paper it's printed on! What recourse do we have please? Any advice would be much appreciated.