Hi all
Recently our Beko fridge freezer which we paid £300+ for recently broke down due to the compressor stopping after only 18 months, I contacted the retailer under the Sale Of Goods Act and he basically wasn't interested and said that there wasn't anything he could do due to it being out of warranty which I knew wasn't the case as it was still covered under the Sale Of Goods Act.
And so the story continues in the same light ...
To cut an extremely long story short as the retailer is finding every opportunity to drag this whole saga out I am now in the position of the retailer ignoring my recorded delivery letter and him telling me that if we want to pursue it any further then it has to be through a solicitor. I am now at the stage of Consumer Direct (as I reported this to them very early on) contacting my Local Trading Standards which will take up to a week for me to hear back from then.
The fridge freezer stopped working over 2 weeks ago and with these summer temperatures my family (which includes a 2 year old son) and I are finding it extremely difficult to cope in these conditions without any form of refrigeration. By the time we hear back from my local trading standards it will be over three weeks and there is nothing to say that anything will be resolved then. I think in reality we are looking at least another month before anything will actually be resolved.
I have also recently contacted the credit card company under Section 75 of the Sale Of Goods Act and again they want written details of the problem etc which again is going to be just as long in response.
I explained in the letter to the retailer (a local company by the name of Appliance Direct) that it was difficult living in these temperatures with a 2 year old son without a fridge freezer but they obviously don't appear to care.
We are now thinking of going out purchasing a new fridge freezer but have been told by consumer direct that we will more than likely end up with two fridge freezers as the original faulty one will just get repaired but we obviously don't want to end up with two fridge freezers. I have looked into renting a fridge freezer but the nearest company I can find is over 200 miles away.
Any advice will be much appreciated on what we could do next in regards to having some form of refrigeration as I cannot see my family going for another month without any !
PS : I long for the day when I can wake up in a morning and have a brew with actual real milk instead of some of my sons baby milk and I may just spoil myself and have a bowl of cereal also
Recently our Beko fridge freezer which we paid £300+ for recently broke down due to the compressor stopping after only 18 months, I contacted the retailer under the Sale Of Goods Act and he basically wasn't interested and said that there wasn't anything he could do due to it being out of warranty which I knew wasn't the case as it was still covered under the Sale Of Goods Act.
And so the story continues in the same light ...
To cut an extremely long story short as the retailer is finding every opportunity to drag this whole saga out I am now in the position of the retailer ignoring my recorded delivery letter and him telling me that if we want to pursue it any further then it has to be through a solicitor. I am now at the stage of Consumer Direct (as I reported this to them very early on) contacting my Local Trading Standards which will take up to a week for me to hear back from then.
The fridge freezer stopped working over 2 weeks ago and with these summer temperatures my family (which includes a 2 year old son) and I are finding it extremely difficult to cope in these conditions without any form of refrigeration. By the time we hear back from my local trading standards it will be over three weeks and there is nothing to say that anything will be resolved then. I think in reality we are looking at least another month before anything will actually be resolved.
I have also recently contacted the credit card company under Section 75 of the Sale Of Goods Act and again they want written details of the problem etc which again is going to be just as long in response.
I explained in the letter to the retailer (a local company by the name of Appliance Direct) that it was difficult living in these temperatures with a 2 year old son without a fridge freezer but they obviously don't appear to care.
We are now thinking of going out purchasing a new fridge freezer but have been told by consumer direct that we will more than likely end up with two fridge freezers as the original faulty one will just get repaired but we obviously don't want to end up with two fridge freezers. I have looked into renting a fridge freezer but the nearest company I can find is over 200 miles away.
Any advice will be much appreciated on what we could do next in regards to having some form of refrigeration as I cannot see my family going for another month without any !
PS : I long for the day when I can wake up in a morning and have a brew with actual real milk instead of some of my sons baby milk and I may just spoil myself and have a bowl of cereal also