Hi All,
I have a sony camcorder that I have sent for repair. Before I sent the camera I phoned sony and asked them how much the repair would cost before I registered the repair online and sent the camera to them, the man I spoke to told me it would be £176.25 and he said the online registration process would tell me this anyway.
So I registered my repair and it said the cost would be £176.25. I also got a confirmation email which also stated £176.25 so I sent the camera off to sony and received another email to say that I should get it back within 5 days.
Someone from sony then phoned me to collect a payment so they can send the camera back but they told me the cost was over £400! because the camera is classed as a prfessional product! I was never told it would be over £400 and more to the point I don't have £400 to pay for this!
If they told me £176.25 surely they can't charge me £400? what can I do?
Thanks
Bridge
I have a sony camcorder that I have sent for repair. Before I sent the camera I phoned sony and asked them how much the repair would cost before I registered the repair online and sent the camera to them, the man I spoke to told me it would be £176.25 and he said the online registration process would tell me this anyway.
So I registered my repair and it said the cost would be £176.25. I also got a confirmation email which also stated £176.25 so I sent the camera off to sony and received another email to say that I should get it back within 5 days.
Someone from sony then phoned me to collect a payment so they can send the camera back but they told me the cost was over £400! because the camera is classed as a prfessional product! I was never told it would be over £400 and more to the point I don't have £400 to pay for this!
If they told me £176.25 surely they can't charge me £400? what can I do?
Thanks
Bridge