I bought a Toshiba 40TL963B in June from Curry's. when i set it up it tuned in several of the same channels, all in random order and when switching it to any ITV channel the TV turns off and turn back on several times before you could watch it. it also doesn't show the channel guide so you can't see what is going to be on next.
i spoke to Toshiba in June who said they didn't understand what was wrong with it and told me to take it back to Curry's which i did and they did replace it, only for the 2nd TV to do the same thing. i was then advised (not Curry's or Toshiba) that it is probably my Satellite dish that is either faulty or out of alignment.
so i just got round to calling in a Satellite installation company who changed the dish a few days ago, and put in new cable for a price of £170. when he tuned in the TV it was exactly the same with all the channels all over the place!
So i phoned Toshiba again today to tell them all that and they now tell me that they know there is a problem with that TV and they are working on a fix, but in the meantime they can't do anything for me! he could only suggest that even though i have paid out nearly £800 now for the TV and Satellite, that i should possibly also purchase a FreeSat Box so that i can sort out the problems!
I'm Obviously not happy about this as i threw my old Skybox when i bought this TV as i wanted to get rid of all the Boxes and Remote Controls in my living room which is why i picked this freesat TV!
what can i do? are Curry's legally meant to give me my money back if i take it back? or should Toshiba do something more than just fobbing me off?
not forgetting i've had this TV for over 4 months now! and i don't have the cardboard box it came in
thanks
i spoke to Toshiba in June who said they didn't understand what was wrong with it and told me to take it back to Curry's which i did and they did replace it, only for the 2nd TV to do the same thing. i was then advised (not Curry's or Toshiba) that it is probably my Satellite dish that is either faulty or out of alignment.
so i just got round to calling in a Satellite installation company who changed the dish a few days ago, and put in new cable for a price of £170. when he tuned in the TV it was exactly the same with all the channels all over the place!
So i phoned Toshiba again today to tell them all that and they now tell me that they know there is a problem with that TV and they are working on a fix, but in the meantime they can't do anything for me! he could only suggest that even though i have paid out nearly £800 now for the TV and Satellite, that i should possibly also purchase a FreeSat Box so that i can sort out the problems!
I'm Obviously not happy about this as i threw my old Skybox when i bought this TV as i wanted to get rid of all the Boxes and Remote Controls in my living room which is why i picked this freesat TV!
what can i do? are Curry's legally meant to give me my money back if i take it back? or should Toshiba do something more than just fobbing me off?
not forgetting i've had this TV for over 4 months now! and i don't have the cardboard box it came in
thanks