Guys I took a warranty a month or so ago with a 3rd part company.
2 weeks back a problem occurred with the warranty and its taken 1.4 weeks to get to the following point -
Initially from making the claim on Monday it took 2 days for them to request my MOT proof and service history, which after emailing them on the same day, it took another 2 days for them to appoint an inspector.
The inspector came this week on Tuesday and the response was given to them today from the inspector.
The warranty company called me up and advised they were unable to proceed with my claim as I had not signed the policy documents.
The reason why the policy document was not signed was based on the following email conversations with the sales rep -
My email to the sales rep -
'I have just received the contract documents to sign.
On it the, mileage is incorrect.
Since I have updated you with the correct mileage via phone, do you need to resend the contract document's out for me to sign or can you email it to me please?'
-----
The sales rep response was -
'I have put a note on the system about the mileage, that's fine, you wouldn't need paperwork sending out
as we've got that information from you.'
This email I interpreted as I would not be required to send the policy document signed as it had been all done via the phone/email as I had done with previous warranty companies.
I then send another email -
'Hi,
Just wanted to check and see if my warranty is now valid and all the checks with in regards to the chassis number are complete?'
Sales rep response -
'I've just checked, everything is fine and your warranty is up and running.'
-----
The above gave me reassurance to my previous email that my warranty was valid and I didn't require any other part from my side.
Since sending the above emails to the claims departments, they have asked me to resign the policy documents to progress with the claim but they cannot assure me the claim will be accepted.
How do I go about getting them to make sure they process my claim?
I have known warranty companies to slide out of things and it looks like it is happening to me...
Thanks
2 weeks back a problem occurred with the warranty and its taken 1.4 weeks to get to the following point -
Initially from making the claim on Monday it took 2 days for them to request my MOT proof and service history, which after emailing them on the same day, it took another 2 days for them to appoint an inspector.
The inspector came this week on Tuesday and the response was given to them today from the inspector.
The warranty company called me up and advised they were unable to proceed with my claim as I had not signed the policy documents.
The reason why the policy document was not signed was based on the following email conversations with the sales rep -
My email to the sales rep -
'I have just received the contract documents to sign.
On it the, mileage is incorrect.
Since I have updated you with the correct mileage via phone, do you need to resend the contract document's out for me to sign or can you email it to me please?'
-----
The sales rep response was -
'I have put a note on the system about the mileage, that's fine, you wouldn't need paperwork sending out
as we've got that information from you.'
This email I interpreted as I would not be required to send the policy document signed as it had been all done via the phone/email as I had done with previous warranty companies.
I then send another email -
'Hi,
Just wanted to check and see if my warranty is now valid and all the checks with in regards to the chassis number are complete?'
Sales rep response -
'I've just checked, everything is fine and your warranty is up and running.'
-----
The above gave me reassurance to my previous email that my warranty was valid and I didn't require any other part from my side.
Since sending the above emails to the claims departments, they have asked me to resign the policy documents to progress with the claim but they cannot assure me the claim will be accepted.
How do I go about getting them to make sure they process my claim?
I have known warranty companies to slide out of things and it looks like it is happening to me...
Thanks