I bought a washing machine from Comet in February 2008 and now, predictably, it has developed a fault (the spin cycle ends without spinning, and shows an "Unbalanced" error, even when the drum is empty). I armed myself with a thorough reading of the Sale of Goods Act pages here, then phoned their "Customer Service" line. First they said they would send someone but I would have to pay for the repair, as it is more than six months since I bought the item. Then they said I would not have to pay for parts if it was a "major" part that was faulty. Then they said they would do the repair but I would have to pay for the engineer to come and inspect the machine to determine what the fault was. I offered to pay for the engineer's visit if it turned out that the fault was caused by me, but at that stage they refused to budge. What do I do now?
Thanks in anticipation.
Thanks in anticipation.