Hi there
We bought a washing machine 17 months ago with 12 month warranty.
Last week the glass in the door shattered at the end of a wash cycle, glass everywhere from large shards of thick glass to powder, and the clothes inside shredded.
The shop we bought it from have offered an out of warranty settlement of half the price of the machine, or we can see if the manufacturer will offer an alternative outcome.
Do you think I have any right to ask for a full refund or replacement machine as it is out of warranty? As the washing machine is not that old, and the damage that occurred could have seriously injured someone, if not worse, I feel like they should offer full refund but not sure how to word it/what approach to take?
I will not be accepting a repair to the machine as there are two big holes in the drum so glass must be everywhere inside the machine and I wouldn't feel safe using it.
Thanks for any advice.
We bought a washing machine 17 months ago with 12 month warranty.
Last week the glass in the door shattered at the end of a wash cycle, glass everywhere from large shards of thick glass to powder, and the clothes inside shredded.
The shop we bought it from have offered an out of warranty settlement of half the price of the machine, or we can see if the manufacturer will offer an alternative outcome.
Do you think I have any right to ask for a full refund or replacement machine as it is out of warranty? As the washing machine is not that old, and the damage that occurred could have seriously injured someone, if not worse, I feel like they should offer full refund but not sure how to word it/what approach to take?
I will not be accepting a repair to the machine as there are two big holes in the drum so glass must be everywhere inside the machine and I wouldn't feel safe using it.
Thanks for any advice.