Hello new user here.
I bought a new tv (50 inch lg) in dec 2010 for just short of £700 from a well known high street seller (not a big or small company, in between).
It decided to break down through no fault of my,2 months out of the 12 months warranty.I contacted the seller who at first fobbed me off offering me 20 pounds off a new tv,which i politely declined.
I then found the sales of goods act online along with some templates for some letters.i sent the first letter off saying i didnt think the tv was fit for purpose,week later i got a call saying if i payed £65 i could get it repaired,i said i didnt think this was acceptable.
So upon further looking online i found if i needed to take things further i would need an engineers report.£120 later the engineers report says the screen has gone and a circuit board has broken and in their view the tv is "beyond economic repair".
So i sent another letter off with the engineers report to the shop i bought the tv from.I had another call this week saying they will now repair it but wont refund me for the report from the engineer.
now as the tv is no longer made im a bit skeptical about a repair.
Im a bit lost as to what i should do.refund/repair/or replacement?
would i be unreasonable not accepting a repair (i would get paranoid everytime i went to switch it on!!)
Any help is greatly appreciated
I bought a new tv (50 inch lg) in dec 2010 for just short of £700 from a well known high street seller (not a big or small company, in between).
It decided to break down through no fault of my,2 months out of the 12 months warranty.I contacted the seller who at first fobbed me off offering me 20 pounds off a new tv,which i politely declined.
I then found the sales of goods act online along with some templates for some letters.i sent the first letter off saying i didnt think the tv was fit for purpose,week later i got a call saying if i payed £65 i could get it repaired,i said i didnt think this was acceptable.
So upon further looking online i found if i needed to take things further i would need an engineers report.£120 later the engineers report says the screen has gone and a circuit board has broken and in their view the tv is "beyond economic repair".
So i sent another letter off with the engineers report to the shop i bought the tv from.I had another call this week saying they will now repair it but wont refund me for the report from the engineer.
now as the tv is no longer made im a bit skeptical about a repair.
Im a bit lost as to what i should do.refund/repair/or replacement?
would i be unreasonable not accepting a repair (i would get paranoid everytime i went to switch it on!!)
Any help is greatly appreciated