hi, just an update on my xbox 360, after a month i have managed to get microsoft to agree to a free repair, they say it is a gesture of good will as i have recieved poor customer service, for any one out there who can not find an address write to , xbox management support,microsoft ltd, microsoft campus, thames valley park, reading, rg6 1wg. i spoke eventually to a man called jeremy peters very helpful and not an xbox customer support adviser, regards, deb