hi
we came back from florida on the 12th october,, during the week i was back i noticed that alamo had taken 190.12 and 46.44 from my bank account,, after contacting thomas cook who has looked into it they wrote to me yesterday informing me that we had signed for roadside assistance and personal protection. Well this is news to us as it was never offered to us if it was it would have been declined. There were 6 adults at the desk[from our party] who are of the same opinion as me as it would have also been discussed, and definatley at that price it would have been declined..we hired two mini buses and each person signed so that they could be additional drivers. Also i did sign my debit card because they always request this but as this was our fourth visit and hired from this place before i expected to do this. They said that the roadside assitance and personal protection was initialled [they may mean signed?] by the two main drivers of the vans, but it was not signed for by me,, and they used my card to pay for it,,,, can they do this have i been duped and can i do anything about this any help would be great as i am fuming!!!
many thanks
we came back from florida on the 12th october,, during the week i was back i noticed that alamo had taken 190.12 and 46.44 from my bank account,, after contacting thomas cook who has looked into it they wrote to me yesterday informing me that we had signed for roadside assistance and personal protection. Well this is news to us as it was never offered to us if it was it would have been declined. There were 6 adults at the desk[from our party] who are of the same opinion as me as it would have also been discussed, and definatley at that price it would have been declined..we hired two mini buses and each person signed so that they could be additional drivers. Also i did sign my debit card because they always request this but as this was our fourth visit and hired from this place before i expected to do this. They said that the roadside assitance and personal protection was initialled [they may mean signed?] by the two main drivers of the vans, but it was not signed for by me,, and they used my card to pay for it,,,, can they do this have i been duped and can i do anything about this any help would be great as i am fuming!!!
many thanks
Last edited by a moderator: