Hi,
I have an Alienware Laptop, which is well know for top of the end laptop, it was bought 1 year and 2 months ago, and now it breaks down (screen does not show when laptop is turned on) all of a sudden.
Warranty expired on 2 months ago, but for the price that I paid, this laptop is suppose to last much longer than that.
I contacted Alienware, at first they mentioned that eventhough warranty has expired, I am covered under statutory law,but when I called today, they said that they are still discussing whether to cover my laptop faulty under statutpry law or not. My question is, is it optional for them whether to cover my laptop faulty?? For a product that I paid (around 1700 pounds) for, it should have last much longer than 14 months.
thanks for reading and anyone who giving me advice here.
I have an Alienware Laptop, which is well know for top of the end laptop, it was bought 1 year and 2 months ago, and now it breaks down (screen does not show when laptop is turned on) all of a sudden.
Warranty expired on 2 months ago, but for the price that I paid, this laptop is suppose to last much longer than that.
I contacted Alienware, at first they mentioned that eventhough warranty has expired, I am covered under statutory law,but when I called today, they said that they are still discussing whether to cover my laptop faulty under statutpry law or not. My question is, is it optional for them whether to cover my laptop faulty?? For a product that I paid (around 1700 pounds) for, it should have last much longer than 14 months.
thanks for reading and anyone who giving me advice here.