Hi - I have cancelled an order to a company, within 10 days of signing an order form (on November 25th) and paying a 25% deposit. When I called them to say I had to cancel (because I've got to have some expensive and unexpected dental surgery) I was told to email in the cancellation, which I duly did. I did ask for my deposit back and was not told on the phone that I couldn't have it, but in a letter I received today, dated December 9th, the MD says the deposit is not returnable. Please can someone tell me if I am entitled to the statutory cooling off period as this service was sold to me in my home by an agent?