I recently purchased some bags printed with my company logo from an online retailer. All correspondence has been by email, we have never met nor spoken on the phone.
On receiving the bags I found them to be of poor quality print and not fit for resale. The retailer disputes this saying they were "excellent".
The retailer goes on to explain the difficulties and different processes of printing onto black bags - this was never expressed to me before but I feel is of no real concern to me. He can either do it or he can't.
The retailer tweeted a picture of completed bags after the print job had been completed and they were ready to be despatched - I had to request this as had not seen a proof to approve.
The retailer will not accept returns as they are custom printed. I was offered a 15% discount, which I rejected, as I do not feel I can sell the bags as they are not of saleable quality.
The retailer has now notified me of intended court proceedings if I do not pay £342 bill.
Can someone please advise my rights and where I go from here??
Thanks in advance.
On receiving the bags I found them to be of poor quality print and not fit for resale. The retailer disputes this saying they were "excellent".
The retailer goes on to explain the difficulties and different processes of printing onto black bags - this was never expressed to me before but I feel is of no real concern to me. He can either do it or he can't.
The retailer tweeted a picture of completed bags after the print job had been completed and they were ready to be despatched - I had to request this as had not seen a proof to approve.
The retailer will not accept returns as they are custom printed. I was offered a 15% discount, which I rejected, as I do not feel I can sell the bags as they are not of saleable quality.
The retailer has now notified me of intended court proceedings if I do not pay £342 bill.
Can someone please advise my rights and where I go from here??
Thanks in advance.