Hello everyone, im new to the site so please bear with me if i post in the wrond section or appear to ask some stupid questions. I apologise in advance for this being a lengthy question but couldnt shorten by much.
We have a problem with plumbing work that was done in Nov/Dec 2008. Will give just a brief summary of the problem and see if anyone can point me in the right direction of complaining suffiently and being re-imbursed for our upheaval.
We had our main bathroom taken out and a shower room installed instead (suits us better as a family) and then couple of weeks ago put a bath in our en-suite (room next door). When the carpet was taken up in the en-suite we could see there was water coming through the wall from the shower-room next door. To cut a long story and few days out investigating the leak....a second plumber removed the grout to re-do in the shower room and basically the tiles came away from the wall. The walls behind had not been sealed, one section was not even plasterboarded let alone anything else and the tiles were positioned across the insulation material and the tiniest bit of sealant holding them on. We have had to take the entire shower screen, tiles and plasterboard off. (This is all while the other room was being done so maximum disruption but we werent expecting it). The plasterboard was like papier mache. Now...what i would like help with is what is the correct way to complain for maximum benefit. Im not talking about compensation particularly but re-imbursement for the works done badly and the considerable hassle we have endured the last couple of weeks. The plumber concerned is a local one-man-band who works with his brother who does the 'plastering and tiling'. We had him back out several times to sort leaks out in the room around the outside edges of the shower tray and each time only another layer of sealant put around the tray when they would have known all along the shabby job they did behind.
I work for a local council and took the photo's into our Building Control Department for the surveyor to look at. He is happy to do me a letter backing us up about the works but im not sure where i start with it. I know i need to get it together and send to 1st plumber to give him opportunity to settle on his insurance but is there a best way to word it.
thanks for any advice coming, i really need it and again sorry this is long.
We have a problem with plumbing work that was done in Nov/Dec 2008. Will give just a brief summary of the problem and see if anyone can point me in the right direction of complaining suffiently and being re-imbursed for our upheaval.
We had our main bathroom taken out and a shower room installed instead (suits us better as a family) and then couple of weeks ago put a bath in our en-suite (room next door). When the carpet was taken up in the en-suite we could see there was water coming through the wall from the shower-room next door. To cut a long story and few days out investigating the leak....a second plumber removed the grout to re-do in the shower room and basically the tiles came away from the wall. The walls behind had not been sealed, one section was not even plasterboarded let alone anything else and the tiles were positioned across the insulation material and the tiniest bit of sealant holding them on. We have had to take the entire shower screen, tiles and plasterboard off. (This is all while the other room was being done so maximum disruption but we werent expecting it). The plasterboard was like papier mache. Now...what i would like help with is what is the correct way to complain for maximum benefit. Im not talking about compensation particularly but re-imbursement for the works done badly and the considerable hassle we have endured the last couple of weeks. The plumber concerned is a local one-man-band who works with his brother who does the 'plastering and tiling'. We had him back out several times to sort leaks out in the room around the outside edges of the shower tray and each time only another layer of sealant put around the tray when they would have known all along the shabby job they did behind.
I work for a local council and took the photo's into our Building Control Department for the surveyor to look at. He is happy to do me a letter backing us up about the works but im not sure where i start with it. I know i need to get it together and send to 1st plumber to give him opportunity to settle on his insurance but is there a best way to word it.
thanks for any advice coming, i really need it and again sorry this is long.