Hi all, I recently took my iPad for a screen replacement (due to cracked screen) in a local shop on Old Kent road. The owner took my iPad but never gave me a receipt, he simply told me to collect it in three days.
When I went to collect the iPad I found that the new screen had a crack as well. The owner tried to explain to me that he had replaced the old screen but it too had cracked and was therefore only going to charge me 50% of the fee. I refused. I examined my iPad and found that the sides of the iPad were damaged - probably from the action of removing and putting in the screens. I therefore asked the shop owner why this had happened and he tried to buff me off by lying to me saying that the damage had always been there. He was very rude to me and tried to bully me into accepting his 50% offer. I refused and asked him to repair my iPad as per original request. He refused this. I then asked him to give me a receipt from his store - he refused too. He then threatened that if I wouldn't leave his store he was going to call the police. He became abusive and threatening and I called the Police.
The police tried to mediate over the telephone and gave him the choice of offering me a receipt or repairing it as originally agreed. He opted for repair; he refused to give me a receipt. I am yet to pick up my iPad and I do not know in what condition I will find it.
Can anyone help in advising me on what course of action I should take.
When I went to collect the iPad I found that the new screen had a crack as well. The owner tried to explain to me that he had replaced the old screen but it too had cracked and was therefore only going to charge me 50% of the fee. I refused. I examined my iPad and found that the sides of the iPad were damaged - probably from the action of removing and putting in the screens. I therefore asked the shop owner why this had happened and he tried to buff me off by lying to me saying that the damage had always been there. He was very rude to me and tried to bully me into accepting his 50% offer. I refused and asked him to repair my iPad as per original request. He refused this. I then asked him to give me a receipt from his store - he refused too. He then threatened that if I wouldn't leave his store he was going to call the police. He became abusive and threatening and I called the Police.
The police tried to mediate over the telephone and gave him the choice of offering me a receipt or repairing it as originally agreed. He opted for repair; he refused to give me a receipt. I am yet to pick up my iPad and I do not know in what condition I will find it.
Can anyone help in advising me on what course of action I should take.