damaged BBQ spare parts

I received a new fire bowl [the manufacturers description] for my old BBQ.
It arrived slightly damaged. A small bracket was twisted and pulled away from its fixing point plus enamel [paint]on the front edge was chipped away leaving the fire bowl likely to rust straight away.
I have sent the company some detailed photgraphs of the damage and suggested that they replace the firebox.
They have replied asking me to straighten the bracket and do not even mention the damaged paint [Enameling] work.
I think I am right in thinking that I can ask for this to be replaced as part of my statuary rights as laid out in the sale of goods act.
Any advise will be welcome before I have to approach the company again.

Thanks Georginazn
Already hit the thanks tab but this is the email I sent to Outback BBQs
"NO! I don't think that is a good idea. As the goods are defective I am entitled to a replacement. I have given you photographic evidence. What you supplied does not conform to contract. I will not make any modifications, as that will compromise my rights. I would like a replacement. Should you not fulfill you obligation I can take this further as there are several options".
They responded very quickly and took it quite as I expected.
They are going to organize a replacement and collection but they are already dragging their heel so they Had a polite reminder today.

A new twist to the saga. The new part arrived damaged. I have phographed the damage again and emailed the info to Outback

Hi Tony
I dealt directly with Outback UK so they become the retailer; correct

Over the web Tony as I said direct from the Outback webb site

After advising Outback of the second damaged firebowl I have received the following email from them:
I'm sorry - we did ask the warehouse to use extra packaging this time but I think this ,ay be down to the handling that the parts are getting through DHL and I can see this being repeated time and time again. Would you accept a 50% refund to keep this firebowl?
I know from your previous advise, that will compromise my statuary rights.
I am inclined not to accept for the these reasons; the paint work is damaged and will no doubt rust when it gets wet and the one of the front panels was badly bent

Now I have two damaged firebowls. What happen to them as the last one was not collected as I asked outback to do.

duty of care

My Duty of care.
Is that from the purchase date or the date I received the goods.
On the first delivery.
The delivery date was approximately three weeks after the order date. 22/04/2009-------08/05/2009
The second was dispatched 1 day prior to delivery [overnight]
I presume that this is the delivery date, but I am not absolutely sure!
I am about to tell Outback of the 28 day duty of care as soon as I know for sure.

Bbq

Hi Tony,
Things have moved on since last post.
Return slips are on their way and yet another firebowl- I hope they can get the packing right this time, they have had plenty of practice
Ken

Yes the Fire bowl arrive, yes it was all in one piece and no rearranged bits!!!!!
I worked on dismantling the whole thing , which is a dirty job, I had to drill out a couple or rusted in screws not a problem!!!Great
The first part of the reconstruction went to plan, replacing the old screws with new ones, great. That was the igniters in place! I put the back panel back no problem, great! Installed the gas feed and fixed it, great!!
Cleaned up the control panel,[all greasy] slipped it over th top lip of the fire bowl and looked for the three attachment points, NOT GREAT!! there are non that are in the right place, having stuck my fingers round the back I found the fixing point about two inches away- They were not going to fix anything. If you had been here you would have seen the steam, but I am calm now. Just waiting for the reply!
Now if you can all stop rolling around on the floor.
Would I be within my rights to ask Outback to assemble a complete fire bowl from the bit I intend sending them---Is that a reasonable request???

Bbq

Hi xlpharmacy,
A retired Chef