The advice that i can give is NEVER shop at Harveys.
We moved into a new house as first time buyers and had no furniture so bought a considerable amount from Harveys. This included a dining table and chairs, wardrobe, bed-side tables, bed frame and an under bed storage unit. We obviously spent quite a considerable amount of money and were told by the Sales Assistant that all the furniture would be delivered in 4-6 weeks and that anything which was not ready built would be built by them for us.
Well what a joke that was!
Unfortunately we had no written proof that our furniture would be built for us which is a lesson we learnt the hard way, we just presumed that such a large and reputable company would be good to thier word.
Our furniture came in dribs and drabs. First we had the dining table and chairs. A week or so later, the bed side table and wardrobe shelves. About another fornight goes on and we get the wardrobe which was pretty dificult to assemble but, with the help of my father we managed. However then comes the problems.
The bed which we ordered came after only 12 weeks, despite countless phone calls to them when every time they would assure me that the bed would definately be here within a week and managed to always 'pass the buck' explaining that it was not thier fault.
So we start to build the bed, and find nearly all the holes have been drilled in the wrong place. They are all completly out of line and it is impossible to build the bed. Another series of phone calls means that, 2 weeks later one of thier engineers comes out to check that what im saying is true. After a very short visit when he told me that hes "not at all surprised" and that we should probably "expect for it to happen again" should we get a replacement.
We couldnt quite believe how incompetant Harveys were being and decided to look for an alternative bed which we did and found another company who we would rather deal with. So we phone back to Harveys to ask for a refund on thier faulty bed. Again I get passed from sales advisor to customer services to sales advisor as everyone denied responsibility. Finally i manage to speak to the manager of my local store who informs me that they do not do refunds, only replacement or repair. I was so shocked by his rudeness that I informed him that legally he had to under the sales of goods act. He then got very angry with me and told me to speak, via writing to the head office.
After around 20 minutes he phoned me back (presumably after he realised how rude he had been) and said that he would arrange for a collection and a subsequent refund.
This was all duely arranged and, after speaking to thier collection service a collection was arranged for today (Thursday 23 July) and I was told to phone in the morning to find out a rough time of collection. This morning I phone thier customer services 3 times. This was not out of a love of being put on hold but instead because they actually cut me off twice! After finally getting through without being cut off we are informed that there is no collection arranged for today.
We are furious and feel like just dropping thier broken bed in the middle of thier showroom.
The bottom line is... we will never deal with this company again and I reccomend that anyone reading this does the same
We moved into a new house as first time buyers and had no furniture so bought a considerable amount from Harveys. This included a dining table and chairs, wardrobe, bed-side tables, bed frame and an under bed storage unit. We obviously spent quite a considerable amount of money and were told by the Sales Assistant that all the furniture would be delivered in 4-6 weeks and that anything which was not ready built would be built by them for us.
Well what a joke that was!
Unfortunately we had no written proof that our furniture would be built for us which is a lesson we learnt the hard way, we just presumed that such a large and reputable company would be good to thier word.
Our furniture came in dribs and drabs. First we had the dining table and chairs. A week or so later, the bed side table and wardrobe shelves. About another fornight goes on and we get the wardrobe which was pretty dificult to assemble but, with the help of my father we managed. However then comes the problems.
The bed which we ordered came after only 12 weeks, despite countless phone calls to them when every time they would assure me that the bed would definately be here within a week and managed to always 'pass the buck' explaining that it was not thier fault.
So we start to build the bed, and find nearly all the holes have been drilled in the wrong place. They are all completly out of line and it is impossible to build the bed. Another series of phone calls means that, 2 weeks later one of thier engineers comes out to check that what im saying is true. After a very short visit when he told me that hes "not at all surprised" and that we should probably "expect for it to happen again" should we get a replacement.
We couldnt quite believe how incompetant Harveys were being and decided to look for an alternative bed which we did and found another company who we would rather deal with. So we phone back to Harveys to ask for a refund on thier faulty bed. Again I get passed from sales advisor to customer services to sales advisor as everyone denied responsibility. Finally i manage to speak to the manager of my local store who informs me that they do not do refunds, only replacement or repair. I was so shocked by his rudeness that I informed him that legally he had to under the sales of goods act. He then got very angry with me and told me to speak, via writing to the head office.
After around 20 minutes he phoned me back (presumably after he realised how rude he had been) and said that he would arrange for a collection and a subsequent refund.
This was all duely arranged and, after speaking to thier collection service a collection was arranged for today (Thursday 23 July) and I was told to phone in the morning to find out a rough time of collection. This morning I phone thier customer services 3 times. This was not out of a love of being put on hold but instead because they actually cut me off twice! After finally getting through without being cut off we are informed that there is no collection arranged for today.
We are furious and feel like just dropping thier broken bed in the middle of thier showroom.
The bottom line is... we will never deal with this company again and I reccomend that anyone reading this does the same
