Yet another update to this saga.
Eventually the repair engineer arrived with a new motor BUT when he opened it up , you guessed it, it was the wrong one. Yet another almighty cock up only this time by the repair company. Problem now is yet another 2 month wait so back to the store in Swindon to complain. After several offers of recompense we agreed to a new settee (being delivered in a couple of weeks!) but this time a manual one, would never trust their motors again, and a £101.00 pound refund. Very disapointed to go back to manual but at least a motor will never fail again. The next time I want an electric riser I will not be going to Harveys but will look for a seat actually made in the UK by a UK company by UK people at least I would be able to drive to speak to someone which I can't now as their product is made in China! So, my advise to you all is to do just that after reading this sorry tale. I know a motor can fail at any quality but not to keep spares in the UK when they know that they fail and that their customers will only be angry shows what little Harveys think of their customers. as a tradesman I would soon go bankrupt if I treated my customers like this, I actually want repeat business, my longest customer has used me for just over 30 years and I would be horrified to think she was not happy with my work anymore and was going elsewhere. Come on Harveys BUCK UP YOUR IDEAS ABOUT CUSTOMER RELATIONSHIPS!
Perhaps we should all BACK BRITAIN a little more and not China or any other cheapo country. In future I will be asking just where any potential purchases are made before committing myself. I'M BACKING BRITAIN!
