I recently sold a Halloween costume on ebay and the item was new - there was no damage to it whatsoever and therefore none was listed. It was a size 8-10. The buyer has emailed me and told me that there is damage to the zip of the item, laddering and because the zip does not work, she cannot use/wear the item. On looking into the buyer a little closer, she often lists her own items and one specifically states that she is a size 14-16! There is no way this would fit her and she has said that is what she wants to do with the costume. I think she has dammaged the item when she has tried it on. I do not want to give her a refund (I actually state "no refunds" anyway) and so far I have sent her 2 emails. The first was stating my surprise at the damage as I had checked the item (I also asked for her to return it) then when I looked at this further (beacause I dont believe her) and realised that she is not the same dress size, I then asked for her to explain to me why she has bought a dress/ costume that is clearly not going to fit and asked if this was possibly what had caused the damage. She had originally asked for a refund - what do I do? It is totally unfair that I have to do this and I do not want to. I notice that sellers if they can prove that there is reasonable evidence could have a case - could you clarify please? I am not going to be able to sell the item AT ALL if she has damaged it!!!