HI, just purchased a sofa from DFS and it arrived last week. The stitching has started to come apart already on both items and has already started to show white on the brown fabric.
Promptly rang them and they sent someone out to look the next day, so far so good or so I thought. They took some pictures and admitted that the 2 sofas purchased needed replacing as "somehow "the stitching was substandard. They then rang me the next day to ask me if i could with 28days to see if the fabric would shrink back, therefore hiding all the stitching and this would rectify the problem.
Now I've had a look around the web and now seen that DFS have a very very bad rep in customer services, I should of checked DFS out beforehand.Heres the scenario, I've told them that i want the items removing as i`m well within the 28days,but they have told me i have to wait until the 28 days us up to see if the problem sorts itself out!!!total idiots.....
As i purchased the item on 0% finance, and paid no deposit am i within my rights to cancel the order?the store have told me that i cant and if i cancel the direct debit then it will severely effect my credit rating. Can anyone advice please before this goes any further?
Many Thanks
Craig
Promptly rang them and they sent someone out to look the next day, so far so good or so I thought. They took some pictures and admitted that the 2 sofas purchased needed replacing as "somehow "the stitching was substandard. They then rang me the next day to ask me if i could with 28days to see if the fabric would shrink back, therefore hiding all the stitching and this would rectify the problem.
Now I've had a look around the web and now seen that DFS have a very very bad rep in customer services, I should of checked DFS out beforehand.Heres the scenario, I've told them that i want the items removing as i`m well within the 28days,but they have told me i have to wait until the 28 days us up to see if the problem sorts itself out!!!total idiots.....
As i purchased the item on 0% finance, and paid no deposit am i within my rights to cancel the order?the store have told me that i cant and if i cancel the direct debit then it will severely effect my credit rating. Can anyone advice please before this goes any further?
Many Thanks
Craig