Basically i want to return an item for a refund, this is what has happend so far.
i ordered a number of items totalling Total: £174.39 from this website petzoo on 30/12/08, they arrived sometime after im not sure when. i decided 1 of the items which cost £58.99 i didn't need so i returned it by special delivery within the 30 days the website states on its returns policy unopened and emailed them the tracking code and my desire for a refund. the item i sent to them was deliverd (i have proof of delivery), i heard nothing back, i sent a further email asking for an update, i have still heard nothing.
i'm unsure what to do next i can't even get a response from them ?
i ordered a number of items totalling Total: £174.39 from this website petzoo on 30/12/08, they arrived sometime after im not sure when. i decided 1 of the items which cost £58.99 i didn't need so i returned it by special delivery within the 30 days the website states on its returns policy unopened and emailed them the tracking code and my desire for a refund. the item i sent to them was deliverd (i have proof of delivery), i heard nothing back, i sent a further email asking for an update, i have still heard nothing.
i'm unsure what to do next i can't even get a response from them ?