Hi there
I purchased a mobile phone on the internet from mobiles.co.uk (which I received on Friday 15th). In order to set up the phone I inserted the sim card, whilst setting up the phone realised that it keeps switching itself off, so therefore is faulty. I do not want to risk receiving another "faulty" phone so I have contacted the supplier by email as I wish to cancel the contract (pay monthly) but they have informed me that as I have inserted the sim card I have agreed to the "contract" and cannot cancel. Obviously it is impossible to test the phone without inserting the sim card.
They have offered me an alternative model but insist that it has to be on the same tariff/contract. As I need the phone to work in my car the only phone acceptable is on a higher tariff (I am willing to pay the difference) but they say they cannot change the contract at all. Please can anyone help???
Thanks.
I purchased a mobile phone on the internet from mobiles.co.uk (which I received on Friday 15th). In order to set up the phone I inserted the sim card, whilst setting up the phone realised that it keeps switching itself off, so therefore is faulty. I do not want to risk receiving another "faulty" phone so I have contacted the supplier by email as I wish to cancel the contract (pay monthly) but they have informed me that as I have inserted the sim card I have agreed to the "contract" and cannot cancel. Obviously it is impossible to test the phone without inserting the sim card.
They have offered me an alternative model but insist that it has to be on the same tariff/contract. As I need the phone to work in my car the only phone acceptable is on a higher tariff (I am willing to pay the difference) but they say they cannot change the contract at all. Please can anyone help???
Thanks.