Tony, things get stranger by the day. I wanted to be sure my letter was sent to the correct address and the appropriate person. The supplier told me they have two addresses on the same street, the director opens all mail (I sent my letter to a manager)...this company is extremely difficult to deal with. I've never been a conspiracy theorist but, I suspect an arrangement with the postal delivery person, such that, there is no delivery, no refusal of the letter, no traceability.....I may be wrong...but I wouldn't put it past this company. I'll send the letter again but, I'm not sure it will arrive...