Good afternoon.
I have a new issue regarding fitting of windows in my house.
A well known window company gave me a quote for a new front door, and 3 new windows that I agreed to. Contracts were signed.
A surveyor came to look at the job and picked up no potential issues.
On the day of the installation it became evident that they could not install my lounge window, its being converted from a bay back to a flat window, but there appears to be missing brickwork above where the bay window was installed.
The company told me they can't complete the job and have offered to give me a reduction in my overall price or give my the window at a reduced price but they will not install it.
if I agree to this I am agreeing to change our contract.
I believe that I am in my rights for that window to be installed at the agreed price, and if any additional work needed wasn't picked up by the surveyor then that fault lies with the company.
Happy to hear any thoughts.
I have a new issue regarding fitting of windows in my house.
A well known window company gave me a quote for a new front door, and 3 new windows that I agreed to. Contracts were signed.
A surveyor came to look at the job and picked up no potential issues.
On the day of the installation it became evident that they could not install my lounge window, its being converted from a bay back to a flat window, but there appears to be missing brickwork above where the bay window was installed.
The company told me they can't complete the job and have offered to give me a reduction in my overall price or give my the window at a reduced price but they will not install it.
if I agree to this I am agreeing to change our contract.
I believe that I am in my rights for that window to be installed at the agreed price, and if any additional work needed wasn't picked up by the surveyor then that fault lies with the company.
Happy to hear any thoughts.