If you are buying from individuals selling on ebay there are implications that affect your rights.
Your statutory rights state that goods must:
The problem is that if you are buying from an individual, the first two of these three rights are not applicable. This is a major source of consumer complaints.
Ebay acknowledges this and provides a lot of information about shopping safely with them and whether purchases are covered by the PayPal Buyer Protection.
eBay UK: Safety Centre: Buying Safely
It is important to remember that not all transactions are from private sellers and many are businesses and as long as they are UK traders your statutory rights will not be affected and you will also benefit from the protection provided by the Distance Selling Regulations i.e. you have a 7 day cooling off period. You can read more about this in this guide to shopping online.
Your statutory rights state that goods must:
- be of satisfactory quality
- be fit for purpose
- must conform to the description
The problem is that if you are buying from an individual, the first two of these three rights are not applicable. This is a major source of consumer complaints.
Ebay acknowledges this and provides a lot of information about shopping safely with them and whether purchases are covered by the PayPal Buyer Protection.
eBay UK: Safety Centre: Buying Safely
It is important to remember that not all transactions are from private sellers and many are businesses and as long as they are UK traders your statutory rights will not be affected and you will also benefit from the protection provided by the Distance Selling Regulations i.e. you have a 7 day cooling off period. You can read more about this in this guide to shopping online.