Having made a purchase online for a friend at Coopers with a debit card, My friend then spent a week chasing up the delivery date being told a number of different excuses and dates and then finally being told by the manager, Mr Cooper himself that they were withholding delivery because he "smelt a rat"! Rat in question being my billing address differing from his address as the delivery, an option that is offered at checkout on their site!
After being verbally abused by Mr Cooper my friend was hung up on twice.
I offered to call on his behalf, by means of clarifying the situation for Mr Cooper and I was immediately and bizarrely met with most vile and offensive abuse possible from someone purporting to work as a manager in sales. The utter disdain was horrifying, despite my efforts at calm and rationale, this man screamed at me, called me a lunatic whilst yelling down the phone in a manner not fit for anyone of sound mind and had the audacity to accuse my friend and I of SCAMMING!! I was also hung up on a total of three times, each time I spoke with more and more of a passive tone until I was barely audible and each time this Mr Cooper's manner became increasingly sinister. Finally I was told that if I wanted a refund, I would have to wait three days for his "sales lady" to be in. And then when I reminded him of it being an online transaction he said he could do it today, however he then sought to insult and provoke me further (although I would not be provoked) and when I asked him why on earth he was behaving this way, I was told to "get my credit card company to sort out my refund" and hung up on once more.
Apart from this man obviously being some sort of power crazed bully. I believe that he is yet another one of these online "specialist" stores that claim (where others are honest and say they have no or limited stock) to have availabilty/stock of goods, take money before dispatch and then fob customers of with excuses about delivery and suppliers until stock is available. All the time taking their sweet time to do so.
Is there a law about this (trade descriptions??) or is and can something be done about these borderline fraudulent online retailers?
Anyone?... Sorry for the rant.
After being verbally abused by Mr Cooper my friend was hung up on twice.
I offered to call on his behalf, by means of clarifying the situation for Mr Cooper and I was immediately and bizarrely met with most vile and offensive abuse possible from someone purporting to work as a manager in sales. The utter disdain was horrifying, despite my efforts at calm and rationale, this man screamed at me, called me a lunatic whilst yelling down the phone in a manner not fit for anyone of sound mind and had the audacity to accuse my friend and I of SCAMMING!! I was also hung up on a total of three times, each time I spoke with more and more of a passive tone until I was barely audible and each time this Mr Cooper's manner became increasingly sinister. Finally I was told that if I wanted a refund, I would have to wait three days for his "sales lady" to be in. And then when I reminded him of it being an online transaction he said he could do it today, however he then sought to insult and provoke me further (although I would not be provoked) and when I asked him why on earth he was behaving this way, I was told to "get my credit card company to sort out my refund" and hung up on once more.
Apart from this man obviously being some sort of power crazed bully. I believe that he is yet another one of these online "specialist" stores that claim (where others are honest and say they have no or limited stock) to have availabilty/stock of goods, take money before dispatch and then fob customers of with excuses about delivery and suppliers until stock is available. All the time taking their sweet time to do so.
Is there a law about this (trade descriptions??) or is and can something be done about these borderline fraudulent online retailers?
Anyone?... Sorry for the rant.