I purchased a HP PC from PC World on 11th August 2006. It was not set up until September 2006. In March 2007 the PC crashed. Tech Guys replaced graphics card and motherboard. Still not working properly I put up with it as I was working away on contract and not at home to wait for a courier to collect and take to HP etc. I called HP at the beginning of December 2007 and explained the history. They informed me that as it was now out of warranty I would have to pay a one off fee of £264 for them to collect and repair. I arranged for collection on 7th January 2008. They had the PC for five weeks as it kept failing Q.A. I was informed by the Repair Dept., that parts they were replacing were failing Q.A. and they felt that something in the system was eating parts. It had the motherboard replaced again and in total 27 parts fitted. As I work away, the PC has hardly been used. However, I got it back on 13th February and set up on 4th March. At the end of June 2008 it stopped working. I emailed PC World to see whether I should take the matter up with them and they informed me that as it is outside of the warranty and HP have been paid to repair the PC I should take the matter up with them.
I contacted HP Customer Complaints who said that they were not interested. I have started small claims proceedings and HP's solicitor has informed me that they are not responsible. Is this correct?
I contacted HP Customer Complaints who said that they were not interested. I have started small claims proceedings and HP's solicitor has informed me that they are not responsible. Is this correct?
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