Hello all,
I am new here and I am looking for some advice regarding my boyfriend's PS3 (60gb). He first bought it when they first came out around 2 years ago. After about a year the system decided to give up and simply wouldn't play games or blue-ray movies anymore. After some searching around we discovered that this was a common problem and contacted sony who were actually very helpful and arranged for a replacement to be delivered. We have been getting on fine with this one for around a year or so only for the same thing to happen, but this time sony won't do anything about it unless we pay £145 as they say it is not under warranty anymore (the replacement system's warranty was apparantly only 3 months.) They also said we could pay a small fee each month to have a continued warranty.
The guy on the phone seemed to think we were being presumptive that we could get anything done about this after a year. However we believe that you simply do not pay nearly £500 for something to only last a year or two at the most.
I have little knowledge of what my rights are here, can anyone shed some light on what we are entitled to?
I realise there are already threads about PS3s breaking down, but seeing as this is already a replacement system our situation is a bit different.
Thanks a lot,
Helen.
I am new here and I am looking for some advice regarding my boyfriend's PS3 (60gb). He first bought it when they first came out around 2 years ago. After about a year the system decided to give up and simply wouldn't play games or blue-ray movies anymore. After some searching around we discovered that this was a common problem and contacted sony who were actually very helpful and arranged for a replacement to be delivered. We have been getting on fine with this one for around a year or so only for the same thing to happen, but this time sony won't do anything about it unless we pay £145 as they say it is not under warranty anymore (the replacement system's warranty was apparantly only 3 months.) They also said we could pay a small fee each month to have a continued warranty.
The guy on the phone seemed to think we were being presumptive that we could get anything done about this after a year. However we believe that you simply do not pay nearly £500 for something to only last a year or two at the most.
I have little knowledge of what my rights are here, can anyone shed some light on what we are entitled to?
I realise there are already threads about PS3s breaking down, but seeing as this is already a replacement system our situation is a bit different.
Thanks a lot,
Helen.