Having placed an order with Anglian Windows, after 3.5-4 hours of harrassment from the sales rep who would not take no for an answer, promised discounts if we signed then and there and assured us we had 14 days to cancel. We then cancelled within 14 days having paid deposit of£500, no survey had been completed and no work started / or booked. We were then called constantly being pressured into changing our minds etc. After months of back and forth we are now being sued for breach of contract as they state their cooling off period is 7 days. At no time did the sales rep point this out to us, in all the small print on the back of an A3 sheet of paper, we were assured again and again that we had 14 days.
They are asking us to pay £8,800 which is 25% of the total contract, with 20% of this being loss of profit. We defend the claim on two parts firstly what we were advised of 14 days and secondly how can the claim loss of profit when no work is outstanding.
Interested to hear from anyone with similar experiences, and whether anyone has ended up in court and what the outcome was, especially with Anglian Windows.
Or Advice on what we do from here.
Thanks
They are asking us to pay £8,800 which is 25% of the total contract, with 20% of this being loss of profit. We defend the claim on two parts firstly what we were advised of 14 days and secondly how can the claim loss of profit when no work is outstanding.
Interested to hear from anyone with similar experiences, and whether anyone has ended up in court and what the outcome was, especially with Anglian Windows.
Or Advice on what we do from here.
Thanks