Bought 2 sofas in the sale, spent over £1000, dont know what they're like yet because Harvey's delivery service is worse than useless, Once they have your cash they don't give a damn, 28 phone calls I made today, like talking to a brick wall, Delivery was this morning between 8 am and 11am, I got a call fom the delivery driver asking where I lived, the instructions given at purchase were not on his paperwork, I explained he was 50ft from my flat and told him exactly where it is, I decided to pop home from work so 10 mins later I got home, guess what No sofas! I called the driver, where are you? he said he couldn't deliver because of double yellow lines and I would have to re arrange a delivery. My old sofas had been collected at 8 am and disposed of so now we're sitting on the floor. Goods vehicles are allowed to load and unload on double yellow lines so either this idiot shouldn't be driving or he's scared of rain, the latter is my guess. My wife was watching from the window, no truck stopped outside, the shopkeeper below confirmed this too.
I called every department throughout Harveys and got nowhere, I explained my wife and I and our 11 month old baby will be having dinner on the floor, they don't give a damn! They said when the sofas are returned to their warehouse and put back on their system then they will arrange for the sofas to be delivered at a later date! Through the day and 28 calls 7 of which were cut off or hung up, I got loads of excuses, the driver said there was a junction he would be blocking, the junction is 165 ft away, how big is this truck? he said he tried to call me when he couldnt deliver, er no! no missed calls! by the end of the day and loads of shouting and threatening to broadcast this I finally got a date, instead of sometime in the future they are now delivering on friday, On friday I'm taking time off work, I will make sure those sofas come off that truck.
I will never buy anything from Harveys ever again and I would strongly advise anyone else to stay well clear, I've since found stacks of crap reviews including loads on BBC's watchdog program website.
I called every department throughout Harveys and got nowhere, I explained my wife and I and our 11 month old baby will be having dinner on the floor, they don't give a damn! They said when the sofas are returned to their warehouse and put back on their system then they will arrange for the sofas to be delivered at a later date! Through the day and 28 calls 7 of which were cut off or hung up, I got loads of excuses, the driver said there was a junction he would be blocking, the junction is 165 ft away, how big is this truck? he said he tried to call me when he couldnt deliver, er no! no missed calls! by the end of the day and loads of shouting and threatening to broadcast this I finally got a date, instead of sometime in the future they are now delivering on friday, On friday I'm taking time off work, I will make sure those sofas come off that truck.
I will never buy anything from Harveys ever again and I would strongly advise anyone else to stay well clear, I've since found stacks of crap reviews including loads on BBC's watchdog program website.