I'm hoping someone can help me with regard to the purchase of a fridge on the internet. I'll explain the background. The fridge was purchased using a debit card by phone. No invoice/delivery note was forthcoming. The fridge was damaged but the supplier insists it should have been inspected (removal of packaging) within 48 hours of delivery.
My mother purchased the fridge; she's a pensioner and waited a week for me to open the goods. They contest that given the 48 hour rule was broken, we have no right to demand replacement of the unit. I've read their conditions and they maintain our Statutory rights are not affected (this comes after their 48 hour rule). The seller referred us to the manufacturer (I've heard this is a typical scam!) and they told us to go back to the seller. Can we demand a replacement for this damaged unit? Replies eagerly anticipated.
My mother purchased the fridge; she's a pensioner and waited a week for me to open the goods. They contest that given the 48 hour rule was broken, we have no right to demand replacement of the unit. I've read their conditions and they maintain our Statutory rights are not affected (this comes after their 48 hour rule). The seller referred us to the manufacturer (I've heard this is a typical scam!) and they told us to go back to the seller. Can we demand a replacement for this damaged unit? Replies eagerly anticipated.