ordered a sofa for my daughter's 21st...it has not arrived and the excuse is unbeliveable...
So a sofa - a gift to our daughter for her 21st birthday has left made.com's warehouse and not arrived at the delivery company's warehouse...and we get told it's lost in transit...this is actually theft surely - you cant easily lose a sofa...and you aren't prepared to share details of the method of transfer... When it was never dispatched for delivery, we should have been informed. So now no sofa bed for her house for guests and guest arriving friday - what are our rights to recompense...its been on order for 12 weeks...
So a sofa - a gift to our daughter for her 21st birthday has left made.com's warehouse and not arrived at the delivery company's warehouse...and we get told it's lost in transit...this is actually theft surely - you cant easily lose a sofa...and you aren't prepared to share details of the method of transfer... When it was never dispatched for delivery, we should have been informed. So now no sofa bed for her house for guests and guest arriving friday - what are our rights to recompense...its been on order for 12 weeks...