Yes i can confirm that Steve, rang soon after i Pm'd and was most helpful. It appears he rang whilst we were out on Friday evening, unfortunately we missed the call. However, i checked CSR and it states as above a full refund will be given for accomodation and transfer.
Just seems i need to find out when this will be made and we can take a deep breath and book another holiday unless Steve was ringing to tell me they had arranged a free holiday as compensation for time and stress involved
I would like to take the opportunity to thank Steve. Steve was able to resolve matters in less than 24hrs from how it appears at present
I will give a final update once ive spoken to him.
Also, well done to whatconsumer.co.uk this case demonstrates the power of forums and bringing issues to the forefront.
To create a dedicated place for consumers to discuss issues is far from an easy task. There has obviously been many hours of dedicated input into creating this site which i highly commend. The success in this case for me and my partner shows that this will be
the place for
consumer advice. I will be spreading the word and telling friends and family for sure.
In regard to Travel Republic i feel grateful that i will receive my costs back which was the right thing to do. Though i do wonder about those that were not prepared to fight as i and others within this thread have done - what will be there fate?
For sure it is good publicity for Travel Republic that they are making positive resolutions to people within this thread and does show a forward thinking attitude which i do like. Some companies may well of read the thread but would have done very little or nothing about it.So with this, well done Steve and Travel Republic for doing the 'right' thing.
It has been a very challenging situation for all involved and does raise issues for the future within the travel industry in my opinion.
Is a rethink needed towards their T&Cs so this situation does not arise again?
What implications does this have on the tailor made holiday industry as we would not had this issue with a package holiday.
On reflection i will be apprehensive about booking another tailor made holiday for the time being, until some stability is seen. However, i would return to travel republic if i can have steves direct phone number
before future bookings.
Good luck to all still seeking resolution. Spread the word about this website as increased exposure equals increased action. Thanks again whatconsumer you have helped put a smile back on mine and my partners face.
