When you make a purchase though Paypal you are not covered by section 75 of the Consumer Credit Act and therefore you cannot claim your money back from your credit card provider. However, Paypal transactions are covered by the Visa Debit Chargeback scheme.
When you make a Paypal purchase the corresponding amount is taken from your primary payment card or current account associated with the Paypal account. This makes it straightforward to determine whether a Visa Debit Card was used for a particular transaction or not. It can be more difficult to make this link it you already had money in your Paypal account. This might be the case if you sell items on Ebay, take payments by Paypal and don’t regularly withdraw your money. However, it is still worth putting in a claim, especially if you have missed the deadline for using the Paypal dispute process or were not happy with the outcome. It is important to remember that you have 120 days to make a claim to the bank that issued the card.
You also have the benefit of Paypal Buyer Protection, but this offers only limited protection for consumers.
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having had problems with my account I still seem to be having trouble concluding them recently I contacted you to confirm my account and yet I have just received an e mail about unusual activity in there
and that thay you want me to verify my bank account link. Is this a scam or are your staff incompetent.
Hi i made a purchase and have not received it in have been blocked on Facebook and had emailed them but not reply and they have closed the page I don’t no what you do
Hi, recently I have had somebody buy items off me from Nigeria I have not parcelled anything a huge payment has gone in to some kind of fake PayPal account and the buyer is adamant that he has deposited the money in to my account. Further that I have checked with PayPal and they have said there is no such funds in my account and this is a scam. The buyer is then continuously emailing me threats. I have tried to email all of the emails the buyer has sent me to an email which has been given to me by PayPal; spoofpaypal.com and for some reason this email does not exist. Can someone please get back to me urgently about this matter. Kind Regards Sultan.
I have two items which were paid with PayPal, one for £25 and another for £35, I have no memory of purchasing these items, could you throw any light in this for me please…. One is with virgin wine and the other with just fab UK….. Thankyou, I’m not sure what direction to take, if in wrong place, could you direct me to the right channel…
Hi i bought a tv from very .it was sent back due to a fault
Cant get them to refund me
They say they refunded my payment on 18th march
To paypal
Paypal say they havent
This had been going on for 3 weeks
Cant open a dispute as i already did and missed response its now closed
A silvestro
Why does it take so long to get a refund when you take the money so quickly. ..its been 5 days now
haven’t received order from viopets which was placed on 20/4/2016 have sent then 3 emails and only had one reply which was on 29/4/2016 saying it was being delt with and would posted that day but have still not received it and have not had any reply from the other 2 emails I sent them