*****Before reading the following info this is actually a review I left on trustpilot which within 1 hr of writing it Mr Cooper had reported it and had it removed from the sight...when I contacted trustpilot for their reasons why they had removed it apparently Mr Cooper had said he has no knowledge of me being a customer and that I need provide proof of purchase...since when did you need to provide proof of purchase...and no wonder Mr Cooper supposedly cant remember dealing with me as from looking on here is appears he speaks to all his customers in the same disgusting fashion!!!******
Avoid this company like the plague! The apparent owner of this company "Mr Cooper" is one seriously unhinged man! Who is extremely abusive...to describe this man as unhelpful doesn't even scratch the surface!
My order was placed with this company on my boyf's card...they didn't even speak to my boyf to confirm security which is a massive security breach! I then requested it go to an alternative delivery address as we had just moved house and my boyf hadn't changed his billing address. The advisor said this was fine. When they dispatched my order they sent it to the billing address...refused to help me retrieve it saying they had fulfilled their side of the order and if I wanted my delivery it was my responsibility and that I had got it at a good price so what more did I want!?!? (as they had actually agreed to send it to an alternative address and sent it to the wrong address this makes them in breach of contract...which consumer advice actually confirmed to me) when I questioned why they had sent it to my billing address they said the bank called them and said it couldn't go to an alternative address...this was a mis-truth as I work in online & phone sales and know that isn't how it works and if the card company felt the address was an issue they would cancel it and a new order would need to be placed to the appropriate address.
I was verbally abused, screamed at like I was speaking to a little boy throwing a tantrum...when I was in fact speaking to an old man and hung up on 5 times by this man who made up mis-truths that I had rang the delivery company and demanded that they collect it and bring it to me...I didn't do that...the delivery company offered to do that...which Mr copper later then put a stop to by calling the company and telling them not to take any action as he was now dealing with it!!!
I am at 26 yr old very petite female and they are expecting me to go round to a property when I know a single man lives and ask that he gives me back a parcel wroth £150...that could be a potentially dangerous situation and Mr Cooper is very irresponsible for allowing that to happen and clearly couldn't care less about his customers.
The final display of absolute ridiculousness from this company was after mr cooper verbally abused me (to the point where my manager had to signed me off my phone for 30 mins as I was that shaken up) I then got back to my phone to find a missed call of them...bemused why this company would ever attempt to call me again I rang them back...I got put on hold by mr cooper who then transferred me to a man called David Henderson and refereed to himself as the 'company solicitor' who was just as abusive who processed to tell me to not dare ever try and contact any one from that company ever again be it by phone or email! When I asked for a SAR (subject access request where you can obtain personal info that company holds on you) he was completely flummoxed as to what a SAR was (I could almost hear him scratching his head) when I question him was a SAR actually was he promptly ended the phone called! Its completely laughable! This man clearly wasn't a solicitor as any solicitor would know what a SAR was. It is actually an illegal offence to impersonate a solicitor!!! I have also read a post about this company on trading standards website where another unhappy customer has spoken to David Henderson where he claimed he was a sales manager!!!
I only wish i had googled 'coopers sewing machines LTD' before buying from them. I didn't as wasn't aware this was there company! Which is no doubt why they have re-branded under sewingmachinediscount. Please google them before purchasing and see all the reports of awful customer service on the trading standards website. I have so far been to the address where the item was delivered 8 times and its 20 miles each journey...I now have no sewing machine, they have my money and although they are in breech of contract they are clearly not going to help me get the sewing machine!
Avoid this company like the plague! The apparent owner of this company "Mr Cooper" is one seriously unhinged man! Who is extremely abusive...to describe this man as unhelpful doesn't even scratch the surface!
My order was placed with this company on my boyf's card...they didn't even speak to my boyf to confirm security which is a massive security breach! I then requested it go to an alternative delivery address as we had just moved house and my boyf hadn't changed his billing address. The advisor said this was fine. When they dispatched my order they sent it to the billing address...refused to help me retrieve it saying they had fulfilled their side of the order and if I wanted my delivery it was my responsibility and that I had got it at a good price so what more did I want!?!? (as they had actually agreed to send it to an alternative address and sent it to the wrong address this makes them in breach of contract...which consumer advice actually confirmed to me) when I questioned why they had sent it to my billing address they said the bank called them and said it couldn't go to an alternative address...this was a mis-truth as I work in online & phone sales and know that isn't how it works and if the card company felt the address was an issue they would cancel it and a new order would need to be placed to the appropriate address.
I was verbally abused, screamed at like I was speaking to a little boy throwing a tantrum...when I was in fact speaking to an old man and hung up on 5 times by this man who made up mis-truths that I had rang the delivery company and demanded that they collect it and bring it to me...I didn't do that...the delivery company offered to do that...which Mr copper later then put a stop to by calling the company and telling them not to take any action as he was now dealing with it!!!
I am at 26 yr old very petite female and they are expecting me to go round to a property when I know a single man lives and ask that he gives me back a parcel wroth £150...that could be a potentially dangerous situation and Mr Cooper is very irresponsible for allowing that to happen and clearly couldn't care less about his customers.
The final display of absolute ridiculousness from this company was after mr cooper verbally abused me (to the point where my manager had to signed me off my phone for 30 mins as I was that shaken up) I then got back to my phone to find a missed call of them...bemused why this company would ever attempt to call me again I rang them back...I got put on hold by mr cooper who then transferred me to a man called David Henderson and refereed to himself as the 'company solicitor' who was just as abusive who processed to tell me to not dare ever try and contact any one from that company ever again be it by phone or email! When I asked for a SAR (subject access request where you can obtain personal info that company holds on you) he was completely flummoxed as to what a SAR was (I could almost hear him scratching his head) when I question him was a SAR actually was he promptly ended the phone called! Its completely laughable! This man clearly wasn't a solicitor as any solicitor would know what a SAR was. It is actually an illegal offence to impersonate a solicitor!!! I have also read a post about this company on trading standards website where another unhappy customer has spoken to David Henderson where he claimed he was a sales manager!!!
I only wish i had googled 'coopers sewing machines LTD' before buying from them. I didn't as wasn't aware this was there company! Which is no doubt why they have re-branded under sewingmachinediscount. Please google them before purchasing and see all the reports of awful customer service on the trading standards website. I have so far been to the address where the item was delivered 8 times and its 20 miles each journey...I now have no sewing machine, they have my money and although they are in breech of contract they are clearly not going to help me get the sewing machine!