Coopers...avoid like the plague, they are dishonest and abusive. I was givenm the excuse that Cooper Snr was 90 and that he did not know what he was saying, well he should not be trusted to deal with customers. Surely in these hard times, firms should be glad of the business, this is not the case with coopers, they are rude and abusive and it is time that customers started avoiding this sort of company. They may say they are distributors of all the big name makes but they do not do them any favours, in fact it draws you against them. There are many good companies out there, ok you may pay a few more pounds but nothing compared with the problems you will encounter with Coopers. If my machine goes wrong within the guarantee period, I would rather bin it than deal with Coopers again, I could not put up with the insults and swearing and general verbal abuse and lies from them. I hope whichever Cooper reads this, realises how bad their compnay is viewed, they cannot go on saying that it is rival companies that are writing these reviews.. I am a genuine but sorry customer of Coopers