That's great news, makes it all worthwhile : )I am pleased that they are willing to repair my console free of charge but not over the moon about what they propose to do should the console be unrepairable.
I suppose I will have to cross that bridge when/if it comes to it.
Thanks for all your help
You can contact either, but probably makes most sense to contact HMV in the first instance. Use the letter two posts above and let us know the outcome.Hi everyone,
Tony, what would your advice be as to my next move? Contact HMV or the credit card company? Ideally I would merely like the console repaired as it is the discontinued 60gb model.
The cheapest option will be to get HMV to repair or replace it using your statutory rights. Even if it breaks down after 3 months you are still protected by your rights - the warranty is additional.Hi
Having read similar stories - I thought I'd post mine - for advice on what to do next.
My son's PS3 stopped working about a week ago. When he powers it on - the green-light flashes and then it goes into stand-by mode. Being an avid gamer - he is inconsolable at the minute - as if he's lost a limb!!!
I proceeded to call sony as I'd bought the PS3 about 17 mths ago (christmas 07) and knew it'd probably not be under warantee by Game (which is where we bought the device).
As with others, Sony offered a 'refurbished' console for the bargain price of £145 - with a 3 mth warantee period.
I didn't think this was the best of solutions -so instead took it to a local repair shop. Unfortunately they haven't been able to repair it -so we're back to square 1.
Due to the 3 mth period warantee - I was wondering if it would be better to cut our losses and buy a new one - but I did read that some people have mananged to get a 12mth warantee??
What to do???
thanks in advance
Not really, the standard custom and practice, which relates to reasonableness, fairness and proportionality, is that traders are given the opportunity to repair first, then replace, and finally refund.You have the right to choose your remedy under section 48 of the Sale of Goods Act 1979.
48BRepair or replacement of the goods
(3)The buyer must not require the seller to repair or, as the case may be, replace the goods if that remedy is—
(a)impossible, or
(b)disproportionate in comparison to the other of those remedies, or
(c)disproportionate in comparison to an appropriate reduction in the purchase price under paragraph (a), or rescission under paragraph (b), of section 48C(1) below.
(4)One remedy is disproportionate in comparison to the other if the one imposes costs on the seller which, in comparison to those imposed on him by the other, are unreasonable, taking into account—
(a)the value which the goods would have if they conformed to the contract of sale,
(b)the significance of the lack of conformity, and
(c)whether the other remedy could be effected without significant inconvenience to the buyer.
(5)Any question as to what is a reasonable time or significant inconvenience is to be determined by reference to—
(a)the nature of the goods, and
(b)the purpose for which the goods were acquired.